General terms and conditions of sale

Article I. Seller's identity

Femma vzw (non-profit organisation)
Urbain Britsierslaan 5
BE 0410.339.989

Article II. Language and membership

The Seller operates exclusively in Belgium. The Seller can only accept your reservation if you are a member of vzw Femma. Agreements are always drawn up in Dutch; further data exchange shall also be conducted in Dutch. Consequently, the customer cannot rely on the fact that he, she or it does not adequately master Dutch to invoke non-applicability of one or several terms and conditions.

Article III. Internet sales

Only these general terms and conditions of sale apply to the Seller's internet sales to the customer. All other terms and conditions are excluded.

The Seller can make amendments to these general terms and conditions at all times. Pending contracts always continue to be subject to the terms and conditions that applied at the moment at which the internet sale took effect.

Article IV. Price

Our prices include VAT.
Our prices exclude handling fees.

All offers apply as long as they are included on the website. Prices indicated can always be changed. If an order is placed, the price applicable to such internet sale is the price that applied at the moment at which the order was placed.

Handling fees are stated seperately at the moment at which the customer orders the goods and the calculation is based on the delivery address provided by the customer.

Article V. Payment

The customer can pay his, her or its order:

a) directly (in a strongly secured environment) by means of online banking, Visa or Mastercard.
b) by bank transfer into our bank account number IBAN BE50 7865 7874 4218 (BIC: GKCCBEBB), which clearly includes the order numer. In such case, the goods ordered are not reserved. The order is cancelled if payment is not received within 7 working days after order placement.

Article VI. Dispatch

The goods bought are sent to the address indicated by the customer at the customer's expense.

The goods bought are deliverd within 10 tot 12 days after payment has been received.

No delivery delay whatsoever can give cause for terminating the sale in the customer's favour or paying the customer any compensation for damages, except in the case of intentional delay.

The Seller has the right to make partial deliveries.

If the goods are not deliverd, any sums paid by the customer are repaid without any interest or other compensation.

The customer undertakes to take receipt of the goods purchased. The goods bought are deliverd at home or at a collection point determined by the dispatching company.

Article VII. Transfer of ownership

The Seller remains owner of all goods until the moment at which full payment has been received.

Article VIII. Rescission

In accordance with the Law of 6 April 2010, the consumer has the right to notify the Seller that he, she or it rescinds the purchase, without paying a penalty and without providing a reason, within 14 calendar days as from the day following the delivery of the object.

Used, installed, damaged or incomplete goods are not taken back.

The customer wishing tot use this right must conact the Seller within the above-mentioned period of 14 days through or by calling 02 246 51 11.

In addition, the customer must return to Femma vzw, Femma Boetiek, Urbain Britsierslaan 5, B-1030 BRUSSELS, within the same period of 14 days, the unused goods in the original, undamaged and original packaging, together with all accessories, the operating instructions and (a copy of) the invoice/delivery note at his, her or its expense and responsibility.

The Seller shall re-deposit the paid sums within 30 days after the return has been accepted.

Article IX. Complaints

In order to be admissible, complaints must be received by the Seller by email at or by telephone at 02 246 51 11:
a) in the case of complaints due to non-conformity delivery: 8 days after delivery;
b) in the case of hidden defects: 8 days after the defect was discoverd or after the moment at which such discovery could reasonably have been made.
The customer's taking receipt of the goods covers every possible defect or non-conformilty that could be constituted at that time.

Article X. Guarantee

The guarantee is limited to the guarantee for hidden defects and the guarantee in the case of consumer purchase, both of which are provided for in the Civil Code. The Seller only assumes responsibiliy for damage resulting from wilful intent or gross negligence. The Seller is not responsible for general or specific indirect damage, of whatever nature, suffered by the Purchaser.

Article XI. Force majeure and hardship

The Seller is not liable for a delay in the execution or non-execution of its obligations due to events beyond its normal control, including production disruptions, problems regarding supply or shortages in raw materials, manpower, energy, transport or transport delays, strikes, lock-outs, work stoppages or other labour disputes, which affect itself or its suppliers, even if such events are foreseeable.

Article XII. Proof

All Parties accept electronic proof (e.g. email, back-ups, tec.) within the scope of their relationships.

Article XIII. Personal data

The Seller undertakes to comply with the Law of 8 December 1992 on the Protection of Privacy in relation to the Processing of Personal Data.

Article XIV. Nullity

If one article of these terms and conditions is declared null and void, such nullity shall not affcet the validity of the other articles.

Article XV. Disputes

Any dispute is governed by Belgian law. Only the Courts of the Judicial District of Brussels have jurisdiction.